I was a flight attendant for Southwest Airlines right out of college. It was loads of fun. Exactly the right career choice for me. I flew around the country, making new friends and new experiences every week.
I even got paid a little bit to do it.
Contrary to what may have been popular opinion, I learned a lot too. I learned a lot about people, and their behaviors, especially in emergency situations. That learning was the starting point for a life of understanding why people do what they do and how to position yourself to help them.
It turns out, it can be human nature to freeze when confronted with fear.
If it’s not harnessed early, fear gives way to panic which can quickly result in becoming completely incapacitated in an emergency situation. As flight attendants, we were trained to immediately capture the attention of the passengers and either explain a plan, if …